What process does URAC recommend for addressing patient grievances?

URAC emphasizes the importance of having a well-defined, established procedure for handling complaints and feedback as a critical component of effective grievance management. This structured approach ensures that grievances are addressed systematically and consistently, promoting fairness and transparency in resolving issues that patients may encounter.

An established procedure typically outlines clear steps for submitting a grievance, timelines for response, and methods for follow-up, which enhance the organization's ability to provide timely and appropriate resolutions. This process is essential for maintaining trust between patients and the healthcare provider, as it demonstrates a commitment to addressing concerns and improving overall care. Additionally, having a defined procedure helps organizations identify patterns in grievances, which can lead to broader quality improvements and better patient outcomes.

While open feedback channels, prioritization of quick resolutions, and diligent documentation are also important elements in addressing grievances, they serve as supportive measures to the core requirement of having a robust and established complaint handling procedure. Thus, option B encapsulates the foundational approach URAC recommends for ensuring a responsive and accountable grievance management system.