What key factor does URAC consider essential for case management?

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Effective coordination and communication are essential for case management according to URAC standards. This focus is crucial because case management involves collaborating with various stakeholders, including healthcare providers, patients, families, and insurance companies. Clear and effective communication ensures that all parties are on the same page regarding a patient's care plan, needs, and progress.

Coordination helps to streamline processes, reduce redundancies, and improve the quality of care provided to patients. It also fosters a collaborative environment where everyone involved in the patient’s care can contribute to better health outcomes. Without strong coordination and communication, there is a risk of misunderstandings, missed information, and ultimately gaps in care, which can adversely affect patient health and satisfaction.

Maintaining low operational costs, maximizing the number of patients managed, and documenting every patient interaction are important considerations in a broader context of healthcare delivery, but they do not address the relational and organizational aspects that are critical to effective case management as emphasized by URAC.

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