What is the first step when receiving a STAT order from a doctor's office?

When receiving a STAT order from a doctor's office, the first step is to write the prescription on a prescription pad immediately. A STAT order indicates that the medication is needed urgently, often in critical situations where delays could negatively impact the patient's health. By promptly writing the prescription, the technician ensures that the medication is communicated efficiently to the pharmacy or directly to the patient, allowing for expedient treatment.

In this scenario, informing the patient about a medication delay does not align with the urgency of a STAT order. Waiting for the doctor to call back could create unnecessary delays that contradict the immediate need of the STAT situation. Filing the request for later processing completely undermines the nature of a STAT order, as it is intended to be treated as a priority. Thus, the correct action reflects the urgency and necessity for prompt intervention associated with a STAT order.